The Customer
The young charwoman employed by Henry; Dr. Raste asks about her character because a shell-shocked lad is running after her.
III: The Bookseller at Home
Henry's charwoman; Dr. Raste has inquired about her, and Henry fears she may leave to marry.
IV: Elsie
Elsie is a young widow who works as a charwoman for Mr. Earlforward in the mornings and for Mrs. Arb in the afternoons. She is described as strongly-built, with a kind disposition and a tendency to worry about her duties.
Mrs. Arb’s Case
Elsie is working in the back room, preparing to leave for the night, but Mrs. Arb persuades her to stay later with extra pay and a slice of ham.
Under an Umbrella
Elsie meets Joe under an umbrella, comforts him, and persuades him to buy braces for his birthday. She returns to Mrs. Arb's shop after Joe leaves.
VIII: The Carving-Knife
Cleans the living room with Mrs. Arb, is threatened by a young man with a carving knife, flees with him.
IX: Sunday Morning
Absent without notice on Sunday morning, causing inconvenience and discussion between Henry and Violet.
X: Riceyman Square
Seen sitting and rocking by a ground-floor window in Riceyman Square.
Elsie's Home
Elsie lives in the house, sleeping in the first-floor back room and helping with chores. She is struck by Joe and later examined by Dr. Raste.
XII: The Benefactress
Ashamed and penitent, she admits her trouble was caused by her young man and promises to give him up.
XIII: The Passion
Mentioned as the subject of Mrs. Arb's successful intervention; Mrs. Arb advised her to stay away from men.
A Man's Private Life
Assists Mrs. Arb in her exploration of the shop and home, revealing her loyalty and sympathy.
The Day Before
Moves into Henry's house with her trunk; agrees to a wage of £20 per year; shows conscientiousness and deference to Violet.
II: Elsie’s Retreat
Elsie retreats to her new bedroom, enjoying its privacy and grieving over Joe's letter. She is grateful for the room and her new position.
Waxworks
Elsie is briefly mentioned as being left in charge of the shop during Henry and Violet's wedding journey, with Violet instructing her to retire early.
IV: Vacuum
Suborned by Violet to help keep the cleaning plan secret from Henry.
V: The Priestess
Dresses in her best clothes, throws rice at the couple, and presents them with a wedding cake, acting as a benevolent priestess of the wedding ritual.
The Next Day
Assists Violet in the cleaning and book moving, revealing the existence of cellar shelves and maintaining a respectful distance.
I: Early Morning
Elsie rises early, performs household tasks with devotion, and hums 'God Save the King' while washing linen.
After Breakfast
Works diligently on Monday morning, skips tea to save time, and is confronted by Violet about the geyser gas usage.
III: International
Mentioned as having been surpassed by Violet in learning about book pricing; previously marked prices in plain figures.
IV: Afternoon
Elsie is portrayed as faithful but stupid and greedy; she eats the leftover egg and fails to add water to the new contraption, causing it to melt. She is also burdened by her everlasting sorrow over Joe's disappearance.
Tea
Wears a new cap, struggles with hunger and temptation, and ultimately eats the steak, then confesses to Violet.
Evening
Sent out for a newspaper; returns late with the Star, having seen the word 'Clerkenwell' on the front page; apologizes for leaving the door unlocked.
I: At the Window
Cleaning windows with dangerous dedication; secretly hopes Joe might return on the anniversary of his disappearance; shows loyalty and resourcefulness in suggesting Dr. Raste visit under a pretext.
Elsie's Motive
Elsie visits Dr. Raste on her own initiative, motivated by concern for the Earlforwards' health and the anniversary of Joe's disappearance.
III: Charity
Elsie is absent from the shop during the visit, but Violet suspects she was responsible for summoning Dr. Raste due to her concern for Henry.
IV: No Verdict
Elsie is reported to have eaten two-thirds of the cheese from the larder. Henry and Violet discuss her behavior, and Violet fears Henry may want to dismiss her.
Midnight
Elsie waits anxiously for Joe, watching from the window until midnight, then eats stolen food from the larder.
VI: Henry's Plot
Summoned to Henry's bedside; is terrified by his gentle accusation of stealing food and his claim that he is dying; sobs in the kitchen, overwhelmed with guilt and sorrow.
VII: The Night-Call
Overwhelmed by guilt and grief, she fasts as penance, struggles with her duties, and ultimately succumbs to hunger, eating raw bacon in secret before being discovered.
On the Landing
Runs to fetch Dr. Raste and helps light the fire; her earlier greed is now trivial to Violet.
IX: Violet's Victory
Sent to bed by Violet for the remaining hours of the night; mentioned as a figure of tension between Henry and Violet.
X: Departure
Elsie takes charge of the household after Violet's collapse, showing remarkable composure and practical sense. She helps dress Violet, fetches the purse, and reassures the doctor.
II: The Refusal
Elsie is the servant who tries to persuade Henry to go to the hospital, but fails. She pays the taxi fare herself.
III: The Message of Violet
Elsie is the central figure in this chapter, experiencing rage, shame, and a newfound defiance as she cleans the shop and later steals from the safe to send a letter to Violet.
Out of the Rain
Shows resourcefulness and deep devotion as she secretly nurses Joe, stealing coal and a shirt from Mr. Earlforward.
The Two Patients
Elsie is the sole caretaker for both Joe and Henry, grappling with her promise to Henry and her desire for freedom to care for Joe.
VI: The Second Refusal
Exhausted after two nights without sleep, she tends to Henry and mediates between him and the doctor, feeling helpless and shocked by the state of the sickbed.
VII: Malaria
Elsie is the primary caregiver, managing the shop and house while nursing both Henry and Joe. She shows remarkable resilience and practical philosophy, accepting her daunting situation without complaint.
A Climax
Struggles with the secret of Joe, visits Belrose's shop, cannot ask for telephone use, buys cheese she cannot pay for, receives compassion from Mrs. Belrose, returns to tell Henry the news.
IX: The Kiss
Sews Joe's clothes, mourns Mrs. Earlforward, fears Joe's death and her own enslavement to Mr. Earlforward, and kisses Jerry.
X: The Safe
Henry suspects she has been burning candles and is negligent; he later discovers she secretly took his keys and stole sixpence from the safe.
Prison
Elsie cares for Joe, learns about his imprisonment, and feels responsible for his misfortunes.
Asleep
Found asleep across a young man on a bed upstairs, exhausted from her duties.
XIII: Disappearance of T. T.’s
Elsie feels responsible for both deaths, believing her wedding cake caused Henry's cancer, and she is questioned at the inquest but supported by Dr. Raste.
